Editorial published in The Midland Express,
Tuesday November 5th, 2024.
Excellence in Customer Relations
This article by Lisa Dennis highlights Anwyn’s recent award from the Australian Achiever Awards. Please read the article in full below.
Local therapist Anwyn Stekerhofs of Awakenings with Anwyn’ was acknowledged at the recent 2024 Australian Achiever Awards for Australia’s Health, Fitness and Wellbeing Services category.
Anwyn achieved an overall customer satisfaction score of 96.73 per cent, which won her the Highly Recommended accolade
Many people will remember Anwyn as the friendly face behind Castlemaine’s former Apple Annie’s Bakery Cafe in Templeton Street. Over the past three years Anwyn has had a career change, training to be a relationship coach after becoming a certified hypnotherapist and master practitioner of Neuro Linguistic Programming with Timeline Therapy. She now works to assist people with their relationships and personal growth.
Anwyn told the Express she had found her new career path incredibly rewarding. “I have always had an interest in mental health and psychology and have undertaken various forms of training over the years in addition to my work as a chef and barista,” she said.
“After deciding to move away from working full-time in our business (now operating as Johnny Baker Uptown and Johnny Baker Downtown where Anwyn still moonlights occasionally to assist husband John) and exploring a new career, I enrolled in a Neuro Linguistic Programming with Timeline Therapy course and was pleasantly surprised to learn it was a practitioner level course.
“This opened the door to a whole new world of possibilities and I have since become a certified hypnotherapist.” Anwyn said the new vocation had enabled her to work with a wide range of people and help them in overcoming addictions such as smoking, and working through issues of trauma, abuse, anger and other difficulties.
This takes them on a path of healing towards a happier life and more fulfilling relationships. “It is really looking back at what has occurred
in their past, helping them get to the root of the problem and working through their issues to find a positive path forward.”
Having experienced trauma in her own past, Anwyn said she knew only too well how unpacking those issues, and in her case offering up forgiveness and taking her power back, had led her to live a happier and more
fulfilling life. It became her mission to help others to do the same.
Anwyn said the wonderful thing about the award honour was that it was judged through interviews with her clients.
“They were quizzed over eight key customer service pillars and to score so highly really brought home the positive impact I’ve had on the people I have worked with,” she said. One client said Awakenings with Anwyn helped them at a major crisis point in their life. “Anwyn is sensitive, empathetic and professional. She was sensitive to post-consultation care and showed empathy during and after the consultation. It was an incredible experience and a privilege to have Anwyn help me through it.”